Privacy Policy

CryptoFXB ("CryptoFXB," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use the CryptoFXB website and application (the "Platform"). By using the Platform, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

• Account information — your name, email address, and the credentials and two-factor authentication settings used to secure your account.
• Identity and KYC documents — where identity verification is required, government-issued identification, proof of address, and related information you provide.
• Transaction data — deposit and withdrawal records, wallet and blockchain addresses you use, managed-plan allocations, trading activity, and balances.
• Device and usage data — IP address, browser and device type, log data, and how you interact with the Platform.
• Cookies and similar technologies — small files and identifiers used to keep you signed in and to keep the Platform secure and functional.

2. How We Use Information

We use the information we collect to:

• create and administer your account and provide the Platform's features;
• process deposits, withdrawals, trades, and managed-plan allocations;
• verify your identity and meet our anti-money-laundering, sanctions, and other legal obligations;
• secure your account, including two-factor authentication and withdrawal review;
• detect, prevent, and investigate fraud, abuse, and security incidents;
• communicate with you about your account, service updates, and support requests;
• improve and maintain the Platform.

3. Cookies and Similar Technologies

We use essential cookies and similar technologies to keep you authenticated, maintain your session, and keep the Platform secure and working as intended. These technologies are necessary for core functionality. You can control cookies through your browser settings, but disabling essential cookies may prevent parts of the Platform from working correctly.

4. How We Share Information

We do not sell your personal information. We share information only as needed and as follows:

• Service providers — vendors that help us operate the Platform, such as hosting, identity verification, analytics, and communications providers, who are bound to protect your information and use it only for the services they provide to us.
• Legal and compliance — authorities, regulators, or other parties where disclosure is required by law, legal process, or to protect our rights, users, or the integrity of the Platform.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, in which case information may be transferred subject to this policy.

5. Data Security

We use technical and organizational measures designed to protect your information, including encrypted (HTTPS) connections, mandatory two-factor authentication, email verification at sign-up, and a review step on withdrawals. No method of transmission or storage is completely secure, so while we work hard to protect your information we cannot guarantee absolute security. You play an important role by keeping your password and 2FA codes private.

6. Data Retention

We retain personal information for as long as your account is active and for as long as necessary to provide the Platform, comply with our legal and regulatory obligations (including anti-money-laundering record-keeping), resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or anonymize it.

7. International Transfers

Your information may be processed and stored in countries other than the one in which you reside. Where information is transferred internationally, we take steps to ensure it is afforded an appropriate level of protection consistent with this policy and applicable law.

8. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your information, subject to legal retention requirements;
• object to or restrict certain processing of your information;
• request a copy of your information in a portable format.

To exercise any of these rights, contact us at support@cryptofxb.com. We may need to verify your identity before acting on a request, and some rights may be limited by our legal obligations.

9. Children

The Platform is intended only for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Platform after changes take effect indicates your acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or how your information is handled, contact us at support@cryptofxb.com or through the in-app Contact page.